FAQs

What are the opening hours at Love Being Counselling?

Monday: 3pm to 7pm

Tuesday: 3pm to 7pm

Friday: 1pm to 5pm

Saturday & Sunday by appointment only

Where do I find Love Being Counselling? 

I utilise rooms at Rise Wellness Studio in Gerringong. You will find me at 5/25 Noble Street.

How do I make a booking?

Click here to book a 15 minute discovery call. Once we have established your counselling needs you will be set up with a login to schedule your sessions. The login can be used for all future bookings. You can also call email hope@lovebeing.com.au.

Please note that full payment is required when booking your counselling session.

What is the difference between a counsellor and psychologist?

While both roles involve talk therapy, the core difference is that psychologists are highly regulated medical professionals trained to diagnose and scientifically treat mental health disorders, whereas counsellors provide goal-oriented emotional support and guidance for everyday life challenges. All Counsellors at Love Being Counselling are registered with ACA or PACFA to deliver optimal outcomes for our patients.

What types of counselling do you offer?

We offer Individual Therapy that specialise in various therapeutic approaches, including Emotionally Focused Therapy (EFT), Cognitive Behavioural Therapy (CBT), Person-Centred Therapy, Solution-Focused Therapy and Mindfulness-based techniques.

How long are the sessions?

Your first session will run for 90 minutes (and is charged accordingly).
All sessions thereafter are 50 minutes unless otherwise stated/organised.

Do you offer online counselling services?

Yes, we offer online counselling via video or phone sessions. Please let us know when booking if you prefer an online session.

Are my counselling sessions private?

Yes, your sessions are completely confidential. We follow strict privacy standards to ensure that your personal information is protected. All sessions are conducted in a secure environment, either in-person or online.

How much do sessions cost?

Initial 90 minute sessions are $190 
50 minute sessions are $140
An additional $25 applies for sessions after 5pm, on weekends, or outside standard hours

How can I pay for my sessions?

Post “discovery call” you will be provided with a login to schedule your counselling session. We accept credit card and Paypal payments through our online booking system. 100% Payment is due at the time of booking to secure your session.

Are there any Medicare rebates for counselling?

Unfortunately, Medicare does not currently offer rebates for counselling sessions. However, we strive to keep our services affordable and competitive.

Is bulk billing available?

​Love Being Counselling is a private practice and does not offer Bulk Billing.

Do you accept private health insurance?

Unfortunately, Private health insurance does not currently offer rebates for counselling sessions. However, we strive to keep our services affordable and competitive.

Can I cancel or reschedule my session?

Full payment is required to secure all appointments for both new and existing clients.

48 hours notice will incur a 50% cancellation/reschedule fee.

If you cancel or reschedule within 24 hours of your appointment, the full fee will be forfeited, unless there are serious or unforeseen circumstances.

Love Being Counselling does not operate a waiting list, last-minute cancellations or reschedules prevent other clients from accessing timely support. This policy helps ensure fairness and respect for both the clinicians’ time and other clients seeking appointments.

Thank you for your understanding and cooperation.

What is the cancellation policy?

If you need to cancel or re-schedule your appointment, please provide more than 48 hours notice prior to your scheduled appointment to avoid a cancellation fee.

Any changes made to your appointment within 48 hours or non-attendance will attract a cancellation fee.

What happens if I miss a session?

If you miss a session without notice, you will be charged for the full cost of the appointment. Please refer to our cancellation policy for more details.

What can I expect during my first session?

During your first session, your counsellor will take time to get to know you, understand your goals, and discuss how therapy can best support you. You will have the opportunity to ask questions and address any concerns. All information collected by the counsellor is kept confidential and no-one else has access to your personal information.

What conditions will the counsellor treat?

A wide range, including anxiety, depression, stress, workplace stress, harassment and bullying, work/life balance, anger management, trauma, PTSD, grief and loss.

How many sessions will I need?

The number of sessions varies depending on your individual needs and goals. Some clients benefit from just a few sessions, while others may need ongoing support. Your counsellor will work with you to determine the right plan for your journey.

How do you support teenagers?

Hope provides a safe, supportive, and non-judgmental space where teenagers can talk openly about what they’re going through.

Hope's approach scopes from help young people with anxiety, school stress, emotional regulation, and behavioural challenges, while also supporting parents to better understand their teenager, improve communication, and strengthen connection at home.

Do you offer crisis or emergency support?

Please note: Love Being Counselling does not provide crisis or emergency services. If you require urgent assistance, contact Triple Zero (000), Lifeline (13 11 14), or the NSW Mental Health Line (1800 011 511)

How is my privacy protected?

Love Being Counselling is committed to protecting your personal information. All information shared with us is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Confidentiality is central to creating a safe therapeutic space. Our counsellors adhere to strict professional codes of ethics, ensuring that both session content and personal information collected during intake are kept secure and private. We have appropriate systems and safeguards in place to protect your information at all times. Disclosure of your personal information will only occur if your records are subpoenaed by a court, failure to disclose information would place you or others at risk, or with your prior written approval.

​We do not specialise in providing emergency or crisis management.

If you are in crisis please call Lifeline on 13 11 14, or contact your local hospital or community mental health centre.